Digital Transformation
“Customer experience in the age of AI” – HBR Article Takeaways
I was reading through this article published in HBR titled Customer experience in the age of AI authored by David Edelman and Mark Abraham. It had more than one takeaway […]
COVID-19 and The Rapid March of Businesses to Transform Digitally
The COVID-19 crisis has brought about several years of change in the way companies in all sectors and regions do business. According to a new McKinsey Global Survey of executives […]
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